Terms and Conditions

General

The times will include exercising your dog (or providing companionship if preferred), wiping paws on wet days, feeding and watering your dogs if required. We regret that dogs that show aggressive behaviour will not be accepted for walking. For insurance purposes we do not walk dogs off the lead.

Booking and Payment

Walks must be booked by 5pm on the Thursday of the week before the walk is required to allow for schedules to be finalised. Bookings requested after this time will be subject to a discretionary premium of 50%. Invoices will be issued on the Friday of the walking week and payment must be received by 5pm on Thursday of the following week. Receipts will be issued on receipt of payment.

If a regular weekly pattern of walks is required they will be treated as permanent on-going bookings. Any irregular walks, scheduled around shift patterns or booked on an ad hoc basis, will be taken on a first come, first served basis and cannot be guaranteed. Any booked walks cancelled later than 5pm on the Thursday of the week preceding the week of the walk will be charged at 50%. Walks cancelled with less than 24 hours' notice will be chargeable at the full rate.

Non-payment will be taken as notice to end walks and our services will be withdrawn.

Access

Should the walker not be able to access the property the client will be contacted to resolve the situation. The length of any delay in accessing the premises, arising from client oversight, will be deducted from the total visit time. The walker will not stay at the property for longer than the booked time slot.